Delivery
Where we deliver
We deliver to your door anywhere in Greater Accra, and in Kumasi, Cape Coast and Takoradi. For other locations in Ghana, ask us and we will arrange the best option for you. The cost of delivering to your address is included in your quote.
Delivery time frames
For orders from abroad, you choose between two delivery options when you confirm your quote. Times are counted from the day we buy your item to the day it reaches your door.
- Express: 1 to 4 weeks. Best for smaller, lighter or urgent items.
- Economy: 8 to 10 weeks. The best value for larger or heavier orders.
For our delivery service within Ghana:
- Within Greater Accra: 1 to 2 working days.
- Kumasi, Cape Coast and Takoradi: 2 to 4 working days.
These are typical times, not guarantees. A retailer that is slow to dispatch, public holidays, or government inspections on arrival can add time. Your quote confirms the expected time frame for your order, and if anything changes, you will hear it from us first.
Updates
We keep you informed on WhatsApp at each stage: when your item is bought, when it is on its way to Ghana, when it arrives, and when it is out for delivery.
On the day
- We contact you to agree a delivery time. Please make sure someone is available to receive the order.
- The remaining 30% balance is due before the order is handed over.
- Please check your package when you receive it. If it looks damaged, tell the person delivering it and take photos before opening it.
- If we cannot deliver after two attempts, we will arrange a new time with you. Further attempts may carry an extra charge, which we will tell you about first.
If something is wrong
Please tell us within 48 hours of delivery, on WhatsApp or by email, with photos or a short video of the item and its packaging. Keep all packaging until the issue is resolved.
Wrong item, or missing items
If we bought the wrong item, or part of your order is missing, we will put it right at no extra cost to you, either by getting you the correct item or refunding you for it.
Damaged on the way
If your item arrives damaged, we will investigate and pursue a claim on your behalf. Depending on the outcome, we will repair or replace the item, or refund you in full or in part. We will keep you updated throughout.
Faulty items
If an item arrives in good condition but does not work, it is covered by the manufacturer’s or retailer’s warranty. We will help you make the claim. Where an item has to be sent back abroad for repair or replacement, we will quote you the cost of doing so first. If the fault is something we should have caught, we cover that cost.
Cancellations
- Before we buy your item: cancel at any time for a full refund of what you have paid.
- After we have bought it, but before it has been sent: we will try to cancel with the retailer. We refund whatever the retailer refunds to us, less any costs we cannot recover, such as the retailer’s own restocking or cancellation fees.
- Once it is on its way to Ghana: the order can no longer be cancelled.
Returns
Because every item is bought specially for you from abroad, we cannot accept returns for a change of mind, or because an item you chose does not suit you. Please check sizes, models and specifications carefully before you confirm. We are always happy to help you check.
This does not affect anything covered above under “If something is wrong”.
Refunds
Once a refund is agreed, we pay it within 14 days, using the same method you paid with where possible: bank transfer, mobile money or back to your card. Where a refund depends on a retailer refunding us, we pay you within 14 days of receiving their refund.
Delivery within Ghana
For our domestic delivery service, please report any problem with a delivery on the same day it is delivered. Items must be packed securely by the sender, and we do not carry anything listed as prohibited in our Terms & Conditions.
Contact us
WhatsApp +233 59 352 1950 (Ghana) or +1 828 570 0112 (USA), or email info@eversurelogistics.com.